The Electric Light & Power Executive Conference provides an exclusive, intimate atmosphere in which industry leaders can network and freely discuss the challenges and opportunities their companies face. The conference will take place concurrently with DistribuTECH, the leading smart grid event for engineering and T&D operations staff.
If you’re sending your staff to DistribuTECH Conference & Exhibition, then you should plan to attend the Electric Light & Power Executive Conference, now in its fifth year. This executive-level event is presented alongside its sister event, DistribuTECH, to provide an upper-level management perspective on some of the most important topics at DistribuTECH. This year’s conference will focus on electricity consumers’ transition from traditional ratepayers to savvy customers. Make plans to attend so you can learn how other executives from inside and outside the electric utility industry are dealing with this revolution.
|Robert Bryce, Energy Journalist
In his book Power Hungry, Robert Bryce debunks many of the popular claims that have been made about America’s energy future. In his keynote presentation, he will explain why renewable energy and green technology cannot and will not replace traditional energy sources. He will discredit the notion that the U.S. wastes huge amounts of energy. Bryce will explain why the U.S. cannot and should not quit using carbon-based fuels for electricity generation, especially when it is among the world’s best at reducing its energy intensity, carbon intensity and per-capita energy use. He will explain the roadmap for the future that he’s created and show that if our energy resources are handled wisely, the United States can enjoy real energy abundance for years to come. Click here to read Bryce's full biography.
|Coach Ken Carter
In the film “Coach Carter,” Samuel L. Jackson plays Ken Carter, a businessman who accepted the head basketball coach position at Richmond (Calif.) High School in 1997. Carter's principles: respect and perseverance turned this failing athletic program into a powerhouse. His story of successfully motivating these youths is an inspiration to anyone with a leadership role. Click here to read Coach Carter's full biography.
Strategies for Meeting Customer Demands
Customer expectations have grown and utilities have tried to meet those expectations. Some responses have been through operational changes customers might not notice; some have involved technology implementations related to smart meters and smart grids that have allowed customers to be more engaged in their energy usage; others have focused on better communication with customers or even better storm preparedness. Were the investments worth it? Are the programs yielding the expected customer and utility benefits? Panelists will discuss how the utilities they represent have responded to customer expectations and demand and explore what has worked and what has not.
Enlisting Help from the Outside
Consumers are sophisticated and armed with tools and knowledge that allow them to demand a level of service that was hard to imagine a few years ago. Electricity providers are not exempt from customers’ growing expectations. Julie Albright, an expert on culture and communication—especially social aspects of the Internet, including social networking sites such as Facebook, Pinterest and Craigslist—will offer insight into communicating with customers and developing relationships. She will discuss customer demographics and preferences uncovered during her latest work, which focuses on the social and behavioral aspects of emerging energy technologies. Wes Laird from USAA will explain why customer relationships are important. He will discuss what customer initiatives have worked for USAA and how these initiatives have contributed to the institution’s high customer satisfaction rating and bottom line.
“It was not only an interesting but also a useful convention! The organization was triple A and I
hope our panel did the job well.” - Pierre-Luc Desgagné, Hydro-Québec Senior Director of Strategic Planning and Government Affairs
“Very good selection of speakers. Right level and quality of content."
“The Customer Outreach session provided candid feedback – very good!”
“The combination of speakers in the State of the Economy session, a financial analyst from the Federal Reserve and famous business speaker, made for an outstanding session.”
Interested in speaking? Contact Debbi Boyne for speaking opportunities:
Debbi Boyne, CMP
Sponsorships for the Electric Light & Power Executive Conference are available and are designed to offer a variety of opportunities and levels of exposure. They are a great way to leverage your participation and presence at the event.
For more information, please contact:
Sandy Norris, Exhibit and Sponsorship Manager
|COUNTDOWN TO ELECTRIC LIGHT & POWER EXECUTIVE CONFERENCE 2014 DAYS HOURS MINUTE SECONDS|
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2014 Schedule of Events
2014 Opening Keynote Session
2014 Luncheon Keynote Session
2014 Conference Details
2014 Preliminary Event Guide (pdf)
DistribuTECH Keynote Session
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2013 Post Event Report (pdf)